What if I need more space than your pricing plans?
Where are you located?
What are your packaging options?
What are My Shipping Options?
When are you open for business?
What Support can I expect?
Can I change my shipping order after it has been placed?
Can you integrate with my inhouse systems and software?
How long before my order ships?
What method of shipping can I use and how long will it take?
What if I want my order faster?
Can I open an account?
Which credit cards do you accept?
What did we leave out?
What if I need more space than your pricing plans?
No Problem, we specialize in providing custom solutions to suit your needs please contact us and we will tailor make a pricing plan just for you. We generally work in pallets a pallet is 4'x4'x4'(64ft3) with two pallets of storage space costing $29.95 per month. (to contact us click here)
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Where are you located?
We are in Jacksonville, Florida, on the East Coast. Shipping by ground can take up to 6 business days.
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What are your packaging options?
Basic packaging (bubble envelopes, boxes, tape, peanut fillers) is included at no charge, we use the same size boxes as the USPS (Click here to see our in stock box sizes). However our boxes are plain brown with no branding.You can supply your own flat packed printed boxes provided they are a standard delivery size accepted by all carriers.
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What are My Shipping Options?
UPS is our carrier of preference however, we ship with all the major carriers, UPS, Fed-Ex, DHL, USPS. We can use our own account or your account with all of these carriers.
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When are you open for business?
Our office hours are 09:00am-05:00pm Monday through Friday (Eastern Time). There is also an automated phone system active 24 hours a day. Please leave your name and number and a brief description of how we can help you, and we'll return your call.
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What Support can I expect?
In order to keep our service charges down for all our customers our perferred support service is via email or web submission from our "Contact us" page on the website. But we are always available to discuss over the telephone all your queries and advise on best shipping methods and options etc.
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Can I change my order after it has been placed?
Yes, you can change and even cancel an order any time prior to shipment from our warehouse. Chaning your order details may delay shipment by 24 hours (more if the next day is not a normal business day).
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Can you integrate with my inhouse systems and software?
Our IT department has never yet been unable to match any shopping cart or software system and we can always match your operating systems policies and procedures, it just might take a little extra effort in the early days whilst we go through the learning curve and sometimes we have to invest in additional software which we may ask you to share the cost with us.
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How long before my order ships?
Orders received before mid-day (Eastern Time) Monday through Friday will ship the same day (except Holidays).
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What method of shipping can I use and how long will it take?
Our usual method of shipping is via UPS Ground, although we can use any carrier of your choice. Delivery in the Continental United States normally takes between 1 and 6 business days depending on where you ship to. After your shipment has left our warehouse we send you a Shipment Notification email that contains the UPS Tracking number. You can use this number to track the movement of your package on the carrier website.
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What if I want my order faster?
All methods of shipment are available upon request, including next day air. Just tell us your needs and we will try to accommodate them.
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Can I open an account?
Our preferred method of payment is via credit card. However, if you are unable to use this method please contact us to discuss your eligibility to open an account.
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Which credit cards do you accept?
We accept Paypal, Visa, MasterCard, Discover and American Express.
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What did we leave out?
As hard as we've tried to cover everything, I'm sure there is something we've left out. If there is something you need and don't see it here, just ask. We're always just a click or call away.
We look forward to hearing from you. (to contact us click here)
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